Question 1

What is TrueFire?

Accepted Answer

TrueFire is the world's most comprehensive online platform for learning guitar. We offer 85,000+ interactive video lessons across 1,000+ courses taught by world-class guitarists, plus interactive practice tools that help you learn faster than passive video alone.

Question 2

Is TrueFire for beginners or advanced players?

Accepted Answer

Both. We have courses tailored to every skill level — from absolute beginners learning their first chords to advanced players studying jazz reharmonization or fingerstyle technique. Every course is labeled with a skill level so you can find the right starting point.

Question 3

What styles and instruments do you teach?

Accepted Answer

TrueFire's focus is guitar — acoustic, electric, and bass — across virtually every style: blues, rock, jazz, country, fingerstyle, bluegrass, flamenco, R&B, and more. We also cover related skills like songwriting, music theory, and ear training.

Question 4

How is TrueFire different from YouTube?

Accepted Answer

YouTube is free but scattered; TrueFire is structured and interactive. Our lessons are organized into multi-part courses with a clear learning path, include synced tab/notation files you can loop and slow down, offer multi-angle camera views, and guidance from the world's best instructors. You're not piecing together a curriculum on your own.

Question 5

Can I try TrueFire for free?

Accepted Answer

Yes. Start with a 14-day free trial of All Access — full access to the entire library, no commitment. You can also watch free sample lessons on most course pages before subscribing.

Question 6

What devices can I learn on?

Accepted Answer

TrueFire works in any modern web browser plus dedicated apps for Windows, Mac, Linux, iOS, and Android. Start a lesson on your computer, finish it on your phone — your progress syncs across devices.

Question 7

Who are the instructors?

Accepted Answer

Our roster includes Grammy-winning artists, top session players, and master educators — Tommy Emmanuel, Eric Johnson, Andy Timmons, Larry Carlton, Eric Gales, Tommy's Master Series, and hundreds more. Each instructor is selected for both playing chops and teaching skill.

Question 8

Do I need to read music?

Accepted Answer

No. Most lessons include both standard notation and tablature (tab) — the simpler diagram system most guitarists already use. Pick whichever you prefer.

Question 9

How fast will I improve with TrueFire?

Accepted Answer

Honest answer: it depends on practice consistency. Players who put in 20–30 minutes daily typically see noticeable progress within 2 to 3 weeks. Our structured learning paths help you maximize the return on the time you invest, but no platform substitutes for time playing your instrument.

Question 10

What is All Access?

Accepted Answer

All Access is TrueFire's flagship subscription. One subscription unlocks unlimited streaming across the entire library — 85,000+ video lessons, 1,000+ courses, and the In The Jam multi-track jam library.

Question 11

What's included with All Access?

Accepted Answer

Unlimited streaming access to the full TrueFire course library, every In The Jam edition, all new courses that get added, our entire song lesson library, a free monthly Guitar Lab course download (yours to keep), access to TrueFire community forums, and an extra 25% discount on any à la carte download purchases.

Question 12

What's NOT included with All Access?

Accepted Answer

All Access is streaming-only. If you want to permanently own a course as a downloaded file — playable offline, kept after any cancellation — that's a separate à la carte purchase. All Access subscribers get 25% off those purchases. Additionally, any channel subscription is not included in the All Access subscription.

Question 13

Is All Access a one-time purchase or a subscription?

Accepted Answer

It's a subscription, billed monthly or annually. You stream the full library while your subscription is active; when it ends, streaming access ends. Anything you've separately purchased à la carte — courses, ITJs, jam packs, Methods — stays yours regardless of subscription status.

Question 14

Is there a free trial?

Accepted Answer

Yes — 14 days, with full access to everything in the library. No commitment; cancel anytime during the trial and you won't be charged.

Question 15

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your account settings at any time. Your subscription remains active through the end of your current billing period, after which you won't be charged again.

Question 16

What happens if I cancel?

Accepted Answer

You lose streaming access to All Access content at the end of your billing period. Anything you purchased à la carte stays yours — those downloads don't go away. Your account, progress history, and any Guitar Lab courses you received as subscriber perks also remain.

Question 17

Do you offer refunds?

Accepted Answer

TrueFire backs every purchase with a 100% Satisfaction Guarantee. If All Access isn't working for you, contact support within 14-days of subscribing and they'll make it right.

Question 18

Can I download courses for offline use with All Access?

Accepted Answer

Offline downloads of full courses are part of ownership, not subscription streaming. If you want a specific course available offline regardless of subscription status, purchase it à la carte — All Access subscribers get an extra 25% off. While subscribed, you can stream any course in the library.

Question 19

Can I use All Access on multiple devices?

Accepted Answer

Yes. Sign in on your computer, phone, or tablet — your progress syncs across devices.

Question 20

How do plan renewals work?

Accepted Answer

Subscriptions renew automatically at the end of each billing period using your payment method on file. You'll receive an email reminder before annual renewals. Cancel anytime to stop future renewals.

Question 21

What is a Guitar Lab course?

Accepted Answer

Guitar Lab is our premier monthly course series. As an All Access subscriber, you get one Guitar Lab course as a permanent download each month — yours to keep forever, even if you later cancel your subscription.

Question 22

Will I keep getting new courses after I subscribe?

Accepted Answer

Yes — our team continues to add courses to our library and All Access members get instant access to those at no extra cost. The library keeps growing while you're subscribed.

Question 23

Can I gift All Access?

Accepted Answer

Yes. Gift subscriptions are available — check the gift options at checkout, or contact support for help arranging a gift plan.

Question 24

Will my subscription price ever increase?

Accepted Answer

Your locked-in price stays the same for the duration of your current term. If pricing changes for new subscribers, we'll notify you in advance before any renewal at a new rate.

Question 25

I already own some TrueFire courses — do I get a discount?

Accepted Answer

Yes. TrueFire's Owner Discount applies if you already own qualifying course downloads. Check your account or contact support to see the discount on your All Access plan.

Question 26

What is TrueFire Cash?

Accepted Answer

TrueFire Cash is store credit you can earn and apply toward à la carte purchases to discount an item up to 25% off. Subscribers and customers accumulate TrueFire Cash over time. See your current balance in your account header. Does not apply to any TrueFire subscription products.

Question 27

Can I switch between monthly and annual?

Accepted Answer

Yes. Change your billing cadence in your account settings. If you upgrade from monthly to annual mid-cycle, the change typically takes effect at your next renewal.

Question 28

What's included in a TrueFire course?

Accepted Answer

Courses include multi-angle HD video lessons, synced tab files (Guitar Pro .gp5 / .ptb), standard notation/chart PDFs, backing or jam tracks where applicable, and interactive practice tools (looping, slow-motion, tempo control).

Question 29

What skill level are TrueFire courses for?

Accepted Answer

Every course lists its skill levels in the Course Details panel — for example Late Beginner, Intermediate, or Advanced. When in doubt, watch the Free Samples on this page to gauge whether the pace and content fit your current level.

Question 30

How do I get access to a course?

Accepted Answer

Each course is included with TrueFire All Access — our subscription that unlocks 1,000+ courses for one monthly or annual price. Start a free 14-day trial to dive in.

Question 31

Can I watch on my mobile phone?

Accepted Answer

Yes — TrueFire has dedicated apps for iOS and Android, and desktop apps for Windows, Mac, and Linux. Your progress syncs across devices.

Question 32

Can I download a course for offline use?

Accepted Answer

Yes, but how depends on how you got it. If you purchase the course à la carte, you get a permanent download you can keep forever and play in the TrueFire app offline.

Question 33

Are tabs and standard notation included?

Accepted Answer

Yes. Most courses include both tablature (in Guitar Pro .gp5 / .ptb format) and PDF charts with standard notation. The exact counts for each course are listed in the Course Details panel.

Question 34

What if a course turns out not to be right for me?

Accepted Answer

Watch the Free Samples on each course page before committing — they're a real preview of teaching style and pace. If you've already purchased and it's not a fit, TrueFire backs every purchase with a 100% 14-day Satisfaction Guarantee. Contact support and they'll make it right.

Question 35

What is multi-angle HD video?

Accepted Answer

Many courses are filmed from multiple camera angles — wide, right-hand close-up, left-hand close-up, and composite views — so you can clearly see exactly what the instructor's hands are doing.

Question 36

What practice tools come with each course?

Accepted Answer

TrueFire's video player includes looping, slow-motion playback, tempo control, and the ability to focus on any section of a lesson. Tabs and charts are synced to the video so they advance with the lesson.

Question 37

How long is a typical TrueFire course?

Accepted Answer

Course length varies widely — from short song lessons to comprehensive master classes with 100+ lessons spanning 2+ hours of video.

Question 38

What is In The Jam?

Accepted Answer

In The Jam is TrueFire's multi-track video jam product. Instead of a lesson, each In The Jam edition is a full-band performance you can mix in real time — mute the guitar to play along, solo the bass to lock in your timing, switch between camera angles, and control every track independently.

Question 39

What's included in each In The Jam edition?

Accepted Answer

Every In The Jam includes 10 multi-track video jams, the ability to mute / solo / adjust volume on any audio track, multi-angle camera views of the featured artist's parts, synced tab and chart files, lead sheets with chord changes, and (in most editions) artist commentary on each track.

Question 40

Do I need a special app to use In The Jam?

Accepted Answer

No — All Access members can stream In The Jam right in your web browser, or use the TrueFire mobile app (iOS, Android) or the free TrueFire 3 desktop app (Windows, Mac, Linux). All three give you multi-track mixing; the desktop app delivers the most complete controls and the best performance for heavy mixing sessions.

Question 41

Can I use In The Jam if I don't play guitar?

Accepted Answer

Yes. Because every track is isolated, you can mute the bass and play bass along with the band, mute the drums and play drums, mute keys and play keys — even mute a horn or vocal part. In The Jam works for any instrument the edition features.

Question 42

How do I get access to In The Jam?

Accepted Answer

Every In The Jam edition is included with TrueFire All Access — our subscription that unlocks the full ITJ library plus 1,000+ courses. Start a free 14-day trial to dive in.

Question 43

Can I try In The Jam for free?

Accepted Answer

Yes. Start a free 14-day All Access trial and you can stream every In The Jam edition right in your browser, the mobile app, or the desktop app — no app download or purchase required to try it.

Question 44

What's the difference between an In The Jam edition and a course?

Accepted Answer

A course is structured teaching — concepts, exercises, etudes, and lessons that build a specific skill. An ITJ is a practice environment — pre-recorded full-band jams you mix and play along with. Most TrueFire learners use both: courses to learn the techniques, In The Jam to apply them in a band context.

Question 45

Are the tabs synced to the video?

Accepted Answer

Yes. All featured guitar parts (and other instrument parts where included) are tabbed and synced to the video performance, with looping, slow-motion, and tempo controls so you can isolate and practice any section.

Question 46

Aren't these just glorified backing tracks?

Accepted Answer

No — they're materially different. Each ITJ is a multi-track video performance with isolated, mixable audio for every instrument, plus synced video angles of the featured artist. You can watch the artist's part, mute it, take the lead yourself, then bring it back in to compare.

Question 47

What is a Multi-Track Audio Jam?

Accepted Answer

A Multi-Track Audio Jam is an audio-only jam track where every instrument (guitar, keys, drums, bass, etc.) is on its own track that you can mute, solo, or mix to your taste. You get the band; you decide which parts you hear and which parts you play yourself.

Question 48

What's included in a Multi-Track Audio Jam Pack?

Accepted Answer

Each edition includes 20 multi-track audio jams across a range of genres, feels, keys, and tempos — all recorded by top session players. Every jam comes with a PDF lead sheet chord chart showing the chord changes and structure.

Question 49

How is a Multi-Track Audio Jam different from In The Jam?

Accepted Answer

In The Jam includes synchronized multi-angle video — you watch the artist play their part while you mix. Multi-Track Audio Jams are audio-only, no video. Both let you mute, solo, and adjust track volumes, but if you want to see the artist's hands, you want In The Jam.

Question 50

How is a Multi-Track Audio Jam different from a Jam Pack?

Accepted Answer

A Jam Pack is a single mixed-down MP3 — no mixing controls. A Multi-Track Audio Jam gives you separate tracks for each instrument so you can mute the guitar (and play guitar over the band), solo the drums for timing practice, and mix the band however you like.

Question 51

How do I get access to Multi-Track Audio Jams?

Accepted Answer

Every Multi-Track Audio Jam Pack is included with TrueFire All Access — our subscription that unlocks the full jam library plus 1,000+ courses. Start a free 14-day trial to dive in.

Question 52

Do I need a special app to use Multi-Track Audio Jams?

Accepted Answer

No. Stream Multi-Track Audio Jams on our website or in the TrueFire desktop app — the desktop app delivers the most complete mixing controls.

Question 53

What instruments are included on the separate tracks?

Accepted Answer

Track lineup varies by pack — typical configurations include guitar, keys, drums, and bass, sometimes with horns, vocals, or additional rhythm parts. Each pack's product page lists exactly which instruments have isolated tracks.

Question 54

Can I use Multi-Track Audio Jams even if I don't play guitar?

Accepted Answer

Yes. Because every instrument is on its own track, you can mute the keys and play keys, mute the drums and play drums, mute the bass and play bass — whatever you want to play, mute that track and take its place.

Question 55

Are tabs or notation included with Multi-Track Audio Jams?

Accepted Answer

Each jam includes a PDF lead sheet chord chart showing the chord changes and structure. They don't include full melodic transcriptions — these are for jamming and improvising, not for transcribing every note.

Question 56

What is a Jam Pack?

Accepted Answer

A Jam Pack is a collection of MP3 jam tracks — single-mix audio recordings of full bands you can play along with. Each pack focuses on a specific style or feel (slow blues, country shuffle, jazz standards, etc.) and includes a PDF lead sheet for every track.

Question 57

How is a Jam Pack different from a Multi-Track Audio Jam?

Accepted Answer

A Jam Pack is a single mixed-down MP3 — you hear the whole band and play over it, no mixing controls. A Multi-Track Audio Jam Pack gives you separate tracks for each instrument so you can mute the guitar (and play guitar yourself), solo the bass for timing practice, and mix the band however you want. Jam Packs are simpler and lower priced; Multi-Track Audio Jams are for players who want full mixing control.

Question 58

How is a Jam Pack different from In The Jam?

Accepted Answer

In The Jam includes multi-track video and audio — you watch the artist's performance while mixing each instrument. Jam Packs are audio-only single mixes (MP3 + PDF lead sheet). In The Jam is the premium jam experience; Jam Packs are the simplest way to get a quality backing track for practice.

Question 59

What's included in each Jam Pack?

Accepted Answer

Every Jam Pack includes a set of MP3 jam tracks (typically around 20 per pack) plus a PDF lead sheet chord chart for each track. All tracks are recorded live in the studio by top session players or produced by TrueFire artists and educators.

Question 60

How do I get access to Jam Packs?

Accepted Answer

Every Jam Pack is included with TrueFire All Access — our subscription that unlocks the full jam library plus 1,000+ courses. Start a free 14-day trial to dive in.

Question 61

Do I need a special app to use Jam Packs?

Accepted Answer

No. Stream Jam Packs on our website, or download through any of our apps. You can download the MP3 and PDF files to your device for offline use.

Question 62

Can I download Jam Packs as MP3s I can use anywhere?

Accepted Answer

Yes. Purchased Jam Packs come as standard MP3 files plus PDF lead sheets — yours to play in any audio app, on any device, anywhere.

Question 63

Can I loop or slow down a Jam Pack?

Accepted Answer

Yes — in the TrueFire web player and desktop app you can adjust tempo. If you download the MP3 to use in a third-party player, looping and slow-down depend on that player's features.

Question 64

What skill level are Jam Packs for?

Accepted Answer

Jam Packs work for any skill level. Beginners use them to practice chord changes, timing, and ear training with the included lead sheets. Intermediate and advanced players use them for improvisation practice over different feels, keys, and tempos.

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